|Q:||What road closures are in place for the event?|
|A:||The EastLink motorway between Springvale Road and the Frankston Freeway will be closed between 5am and 1pm on Sunday 13 November for the event. Other peripheral road closures at interchange points will also be in place. Please visit RideForHome.com.au or EastLink.com.au closer to the event for further details. Details will also be forwarded to individual participants in their rider kits.
Ringwood Bypass will be closed until 3pm for the event.
|Q:||Are children allowed to participate in the event?|
|A:||For the 15km Fun Ride and 35km Recreational Ride, children ten years of age and over can ride their own bike, while younger children can participate if carried in a legally approved bike-seat or ‘tag-a-long’ bike trailer. Children under the age of 16 cannot participate in the timed events.|
|Q:||Can I bring my dog?|
|A:||No. In the interest of rider safety, dogs will not be permitted in the event site. You are welcome to walk your pets along the EastLink Trail shared pathway that runs parallel to EastLink.|
|Q:||Can I ride a recumbent bicycle, scooter, motorbike, or any other vehicle in the event?|
|A:||Recumbent cycles can be ridden in untimed events.Participants riding a recumbent bicycle will be allocated a separate start time to upright cyclists. If riding a recumbent bicycle, you will are required to display an upright flag fixed to your bike at a minimum height of 1.5m for the duration of the Event.|
|Q:||Can I join the cycle route anywhere along EastLink?|
|A:||No. Entry to the cycle route is only via the start/finish area on the Ringwood Bypass. All other EastLink access ramps will be closed. Security, Police and Traffic Marshals will prevent access to the road at any other location. At the start/finish line you will find entertainment, food and beverages, the celebrity event ambassadors and much more.|
|Q:||What do I need to bring?|
|A:||Please come to the event well prepared. As a minimum checklist you will need the following:
There will be an area at the start/finish site where you can leave clothing and other personal affects during the ride; however please note that no responsibility will be taken for valuable items.
|Q:||I have not received any event information in the post – what should I do?|
|A:||Event kits will be mailed to all participants starting the week commencing 19 September 2011. If you do not receive your entry kit in the mail, please contact Right Angle Events via email email@example.com or phone (03) 9417 7660.|
|Q:||When do entries close?|
|A:||Online entries close at 5pm on Monday 7 November, or earlier if the event reaches capacity. You must pre-register for the event; no entries will be taken on the day.|
|Q:||What happens if I break down or if I can’t complete the ride?|
|A:||At a number of points on the course you will have access to First-aid, bike mechanics and route marshal assistance. At the rear of the field, there will also be a rider support vehicle to drive you to the end of the course.|
|Q:||What happens if it’s raining?|
|A:||The event will go ahead rain or shine, unless there is a significant danger to participants because of poor visibility, lightning, storms, or strong winds. Participants should be prepared for all weather. In the event of a bad weather forecast, please visit RideForHome.com.au and listen to local media outlets for the most up to date rider information.|
|Q:||Can I request a refund?|
|A:||If a registered rider wishes to cancel his/her participation in the Hanover ConnectEast Ride for Home, the rider must notify Hanover in writing, providing his/her name, address, event number and reason for cancelling.
Written cancellations received before 5pm on Monday 24 October (AEST) will be refunded 80% of their entry fee. No refunds will be offered for cancellations received after 5pm on Monday 24 October (AEST).